Help & Support
Have a question about your account, lessons, or billing? We're here to help you get the most out of Gen AI Lingo.
Direct email support
hi@genailingo.comWe read every message and typically respond within 1–2 business days.
How We Can Help
Account & Access
Help with password resets, secure recovery keys, signing in across multiple devices, or resolving profile sync issues.
Billing & Subscriptions
Questions regarding your weekly plan, lifetime purchase, receipts, cancellation, or store restore procedures.
Curriculum & Exercises
Found a typo, have a question about a concept, or want to suggest improvements to an interactive lesson or prompt lab?
Privacy & Data Rights
Requests for data export, account deletion, or inquiries regarding our data handling and privacy commitments.
Frequently Asked Questions
How do I cancel my weekly subscription?
If you subscribed on the web, sign in at app.genailingo.com, go to Settings → Premium & subscriptions → Manage subscription, and select cancel. If you subscribed through an iPhone or Android device, manage and cancel your subscription directly in your Apple ID Subscriptions or Google Play Subscriptions settings.
Can I access my learning on both my phone and computer?
Yes! Your progress and Premium access are tied to your Gen AI Lingo account. Log in with the same account credentials on the web or mobile app, and your streak, completed chapters, and reviews will sync automatically.
What happens if I lose my password?
You can reset your access using your email or your personal account recovery key generated when you signed up. If you cannot access either, write to us at hi@genailingo.com with your registered email address.
How do I delete my account?
You can permanently delete your account and all associated learning history at any time directly in the app: navigate to Settings → Device & account data → Delete account. Alternatively, email our support team at hi@genailingo.com and we will process the deletion for you.
Helpful Resources
- Open the Web Application — Continue your lessons or review your profile.
- Explore the Course Curriculum — Browse all active chapters and learning targets.
- Premium Plans & Pricing — Compare weekly and lifetime access benefits.
- Terms and Conditions — Review subscription terms, acceptable use, and policies.
- Privacy Policy — Understand how your personal information is protected.
Still have a question?
Send an email to hi@genailingo.com with your question or details of what you're experiencing, and we will be delighted to assist you.